City of Annapolis
Maryland · Est. 1649
Resident Services

Report a problem.
We'll handle it.

From potholes to streetlights to missed trash pickup — report it in under two minutes. You'll get a tracking number, status updates, and notification when it's fixed.

Emergency? Call 9-1-1 for fire, medical, or crimes in progress. Call 911 For non-emergency police, call 410-268-9000.

What needs attention?

Choose an issue type

Pothole or Road Damage

Potholes, cracks, sinkholes, damaged pavement markings on city streets.

📍 Location required ~3–5 days
Report it →

Streetlight Outage

Burnt-out, flickering, or damaged streetlights. Include the pole number if visible.

📍 Pole # helpful ~5–7 days
Report it →

Graffiti or Vandalism

Graffiti on public property, damaged park equipment, vandalized signage.

📸 Photo required ~2–4 days
Report it →

Missed Trash or Recycling

Trash, recycling, or yard waste not picked up on your scheduled day.

📅 Within 48 hours Next day
Report it →

Water or Sewer Issue

Water main breaks, low pressure, discolored water, sewer backups, manhole problems.

⚡ Often urgent Same day
Report it →

Code or Property Violation

Tall grass, unsafe structures, illegal parking, zoning violations, noise complaints.

📍 Address required 5–10 days
Report it →

Fallen Tree or Limb

Trees or large branches down on city property, in the right-of-way, or blocking traffic.

⚡ Often urgent Same day
Report it →

Parking or Traffic

Abandoned vehicles, illegal parking, broken meters, faded markings, missing signs.

📍 Location required 2–5 days
Report it →

Something else?

Don't see your issue? Submit a general report and we'll route it to the right department.

🔀 We'll route it ~3 days
Open form →

Request a service

Scheduled pickups & visits

Bulk Trash Pickup

Schedule pickup of large items: furniture, appliances, mattresses, large electronics.

📅 By appointment Next pickup day
Schedule →

Street Sweeping Request

Request additional street sweeping outside the regular schedule for your block.

📅 Schedule check 1–2 weeks
Request →

New / Replacement Cart

Request a new or replacement trash or recycling cart from the City.

🚛 Delivery scheduled 5–10 days
Request →

New Streetlight Request

Request a new streetlight be installed at a specific location due to safety concerns.

🔎 Site evaluation 30–60 days
Request →

Tree Planting / Trimming

Request street tree planting or trimming of city-maintained trees in the right-of-way.

🌳 Seasonal queue Varies by season
Request →

Stormwater Inspection

Request inspection of stormwater drains, ditches, or flooding issues on city property.

🌧 Weather-dependent 7–14 days
Request →

Recent reports near you

Transparency map

Active reports in Annapolis

Open In progress Resolved (last 7 days)
View full report map →
428
Reports this month
↓ 12% vs last month
3.2
Avg. days to resolve
↓ 0.8 days improved
94%
Resolved within target
↑ 2 points
87
Open reports right now
↑ 5 since yesterday

How reporting works

From report to resolution

  1. Tell us what & where

    Pick an issue type, drop a pin on the map (or use your location), and add a photo if helpful.

  2. Get a tracking number

    You'll receive a confirmation by email or text with a unique ticket number you can use anytime.

  3. City crew is dispatched

    Your report routes automatically to the right department. You'll get updates as crews are assigned.

  4. Closed & confirmed

    Once fixed, you'll get a final notice. Rate your experience to help us improve.

Frequently asked questions

Reports & requests
Do I have to create an account to report something?+
No — you can report anonymously. But signing in lets you track requests, get status updates, and view your history. We recommend at least providing an email so we can follow up if we need more details.
What if my issue is on private property?+
For property maintenance, overgrown lots, junk vehicles, or zoning concerns, file a Code or Property Violation report. The City will inspect and notify the property owner. We can't repair private property, but we can require compliance.
The issue is dangerous right now — what should I do?+
For immediate threats to life or property — fire, downed power lines, gas leaks, active flooding — call 9-1-1. For urgent but non-life-threatening issues like a water main break, call the non-emergency line: 410-263-7837, available 24/7.
How long do most reports take to resolve?+
It depends on the issue. Missed trash pickup is usually next day. Potholes 3–5 days. Streetlights 5–7 days. Tree removal can take 2–4 weeks depending on permits required. Every category card shows the typical timeframe.
Can I report problems on county or state roads?+
If a road is maintained by Anne Arundel County or the State of Maryland, submit a report and we'll route it. Or contact County 311 or MD State Highway Administration directly for fastest service.
Can I see what others have reported?+
Yes — our transparency map above shows all active and recently-resolved reports across the city. Personal information is never shown publicly.